Returns & Exchanges

In accordance with the Ministry of Commerce and Industry’s regulation governing the exchange and refund rights of consumers, customers in Kuwait can exchange or refund purchased items within 14 days from date of purchase, based on the following terms and conditions:

  • Items to be exchanged or refunded should be in a resalable condition in their original packaging accompanied with a valid receipt

  • Items can be exchanged or refunded if they do not meet product specification, if they have a defect, or if they have a fault

  • Items Accessories and Bags  No Exchange and No Refund


The customer can exchange or refund the purchased items if any of the above conditions are met even if the items have been purchased during sale or promotional periods.

Where applicable, items will be refunded using the same method of payment used at time of purchase or using any other payment method to be agreed upon.

Items that do not meet the above terms and conditions will not be refunded.

Lolomass Co. complies with government law and regulation. Additionally, to give our customers the confidence to shop with us, we offer more generous terms within our Exchange and refund policy:

  • Our Polices allows customers to refund within 14 days of purchase date, in the form of credit added to card equal to the value of the refunded goods

  • Customers can exchange goods within 14 days of purchase date if the goods are in their original intact packaging

  • Goods purchased at reduced prices during sale or promotion periods can be exchanged within 14 days of purchase date, but no refunds will be made if it was a gift with purchase promotions, the gift must be returned along with the purchased items

  • Refunds will be processed within 2 - 4 Working days of approval date

    Lolomass Co. will not accept responsibility or liability whatsoever for lost, damaged, stolen or any unauthorized use of cards.

    Thank you for your cooperation and choosing to shop with us, we will be glad to hear your suggestions on how we can serve you better in the future. 


    If you would like to process a return or an exchange, please head to this page.